FAQ

Have Questions About Sending Your Piñatagram? You’ve come to the right place.

 

What Is A Piñatagram?

Piñatagrams are miniature piñatas (12”x 8”) that arrives pre-filled with delicious candy, your personalized greeting card and is sent in the mail to make someone’s day--smiles guaranteed.

(coming soon!) Additional gifts can be added to every Piñatagram.

 

When Will My Order Arrive?

We are not able to guarantee that your gift will arrive on a specific date. Domestic orders are fulfilled one business day after the order is placed and are shipped. Business days refer to days Monday - Friday as our team does not fulfill orders on Saturday or Sunday. We offer two different shipping options for you to choose from:

  • Standard Shipping: 4-9 business days in transit
  • Priority Shipping: 2-5 business days in transit

Please note that national shipping holidays and situations outside of our control may affect these timeframes. 

 

My Shipping Information is Incorrect, What Do I Do?

If your order has been placed, but your shipping information needs to be changed (prior to order fulfillment), send an email to support@pinatagrams.com. This email MUST include:

  • Order number
  • Your full name
  • New shipping information (name and address)

*Orders are fulfilled one business day after the order is placed. In order to correct shipping information, the email needs to be sent as quickly as possible. Once your order has been fulfilled, we are not able to make these changes. 

  

What kind of candy is inside a Piñatagram?

Piñatagrams are filled with a mixture of quality candy such as Starbursts, Skittles, Airheads, Sour Punch Straws, Double Bubble Gum and Tootsie Rolls and much more! 

Chek out our Ingredient List Here! 

  

Can I Buy Or Ship Outside Of The U.S.?

Not currently, but we hope to offer this one day. In some countries customs officers are not fans of small Piñatas.

 

Can I ship multiple Piñatagrams to different locations? 

You will have to create separate orders for each Piñatagram if the locations are different. If the location is the same for all orders, feel free to create one order with different messages included. Please note that each Piñatagram is shipped individually and might get delivered at different times within the shipping time frame. 

 

Do I have to Smash the Piñatagram?

Not at all! What's unique and awesome about Piñatagrams is that there is a flap on the back side of the piñata for you to retrieve your candy instead of having to smash it. We have found that many people choose to proudly display or keep their Piñatagram forever due to the incredible amount of cuteness they possess. 

Please be aware that our Piñatagrams are miniature, which means they are a lot more durable than regular sized piñatas. Extra force might have to be applied in order for it to be destroyed. 

 

How Can I Track My Order?

We will email you a tracking number when your order is fulfilled. Tracking may vary depending on your mailing carrier. Please contact support@pinatagrams.com if your package seems to be lost or delayed past the promised shipping timeframe.

 

Whose Shipping Address Do I Enter At Checkout?

Unless you enjoy sending awesome surprise gifts to yourself, please be sure that the BILLING address is yours and the SHIPPING address is the intended recipient’s. 

 

Whose Email Address Do I Enter At Checkout?

Don’t ruin the surprise! Enter YOUR email address at checkout so we don’t send your order confirmation and tracking number to the wrong person.  

 

Where Do I Enter The Message That I Want In My Piñatagram?

When you get to the product page, type away. Say “Thank You”, “Happy Birthday”, “I Love You”, or practically anything in the text box provided. We will leave the poetry to you, though we do suggest keeping with the positive vibe that our Piñatagrams are sending out. (Piñatagrams reserves the right to refuse sending violent and threatening messages.)

 

How do I cancel my order?

Our Support Team would be happy to cancel any order BEFORE our team fulfills and ships out your order. Make sure to email support@pinatagrams.com if you are needing to cancel an order. Please note that once a Piñatagrams is in transit, we will not able to cancel or refund the delivery. 

 

Where Will My Personalized Greeting Card Appear?

 

Your personalized greeting card will be conveniently located on the inside of the Piñatagram's shipping box near the piñatas front legs. Every greeting card is detachable from the box so that you have the option to keep it forever! 

 

Do the Piñatas get damaged during shipping?

These little guys are tough, but we know sometimes stuff happens. In the rare event that there is visible damage to the structure of the Piñatagram, a photo and details of the damage must be sent to support@pinatagrams.com. Our team will do our best to make things right!

 

Are Piñatagrams shipped in boxes?

Yes! Every Piñatagram comes inside of our custom shipping boxes, which proudly shows the Piñatagram in all of its glory! These boxes provide amazing durability and protection to every Piñatagram, so that you don't have to worry about damage during transit. 

 

How can I receive a full refund for my order? 

Under the rare occurrence that something happens to your order, we are happy to give refunds for for the following issues:

  • Packages lost in transit for more than 20 days 
  • Complete damage to Piñatagram 

Please know that we are not obligated to give refunds due to incorrect shipping information. If this issue occurs, we will gladly help as much as we can to send out a replacement if desired.